Effective Date: 30/12/24Welcome to InsightFlow! These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, "Services"). By using InsightFlow, you agree to these Terms. If you do not agree, please do not use our Services.

1. Definitions

1.1 "We," "us," "our," and "InsightFlow" refer to InsightFlow and its affiliates.1.2 "User," "you," and "your" refer to the person or entity accessing or using our Services.1.3 "Content" refers to all text, data, information, software, graphics, and other materials provided through the Services.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old or have parental consent to use our Services.2.2 Account Registration: You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.2.3 Permitted Use: You agree to use the Services only for lawful purposes and in accordance with these Terms.2.4 Prohibited Use: You may not:Engage in any activity that disrupts or interferes with the Services.Use the Services to store or share unlawful or harmful content.Reverse-engineer, decompile, or disassemble our software or systems.

3. Subscription Plans

3.1 Services Offered: InsightFlow offers subscription-based plans for data analytics and Excel/Power BI services. Details of each subscription tier are provided on our website.3.2 Billing and Payments:Subscriptions are billed on a recurring monthly basisYou authorize InsightFlow to charge your payment method for subscription fees and applicable taxes.Late or missed payments may result in suspension or termination of your account.3.3 Refund Policy:
Refunds are not provided for unused subscription periods. For disputes, please contact [email protected]

4. Content Ownership

4.1 Your Content: You retain ownership of any data or materials you upload to our Services. By using our Services, you grant InsightFlow a license to process and analyse your content solely for the purpose of providing Services.4.2 InsightFlow Content: We retain all rights to our proprietary content, software, and materials. You may not use our intellectual property without explicit permission.

5. Data Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

6. Limitation of Liability

To the fullest extent permitted by law:6.1 InsightFlow is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.6.2 InsightFlow’s total liability for claims related to the Services is limited to the amount paid by you to us in the 12 months preceding the claim.

7. Termination

7.1 We may suspend or terminate your account if you breach these Terms or if we suspect fraudulent or harmful activity.7.2 You may cancel your subscription at any time. Upon cancellation, access to Services will terminate at the end of your billing cycle.

8. Changes to Terms

We may update these Terms from time to time. Changes will be effective upon posting on our website. Continued use of the Services constitutes acceptance of the updated Terms.

9. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the laws of Australia.

10. Contact Information

If you have any questions or concerns, please contact us at:Email: [email protected]

Privacy Policy

Effective Date: 30/12/24At InsightFlow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our Services. By using InsightFlow, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information: When you sign up for our Services, we may collect personal information such as your name, email address, billing information, and other details necessary to provide our Services.1.2 Non-Personal Information: We may collect non-personal information, including your browser type, device information, IP address, and usage patterns through cookies and similar technologies.1.3 User-Uploaded Data: Any files or data you upload to our platform for analysis are treated as confidential and are used solely to provide our Services.

2. How We Use Your Information

2.1 To provide and improve our Services, including processing payments, generating analytics, and customizing user experiences.2.2 To communicate with you regarding updates, promotions, or support inquiries.2.3 To ensure compliance with legal obligations and protect against fraudulent or unauthorized activities.

3. How We Share Your Information

3.1 Third-Party Service Providers: We may share your data with trusted third-party providers who assist in delivering our Services, such as payment processors and cloud storage providers.3.2 Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Retention

We retain your data for as long as necessary to provide our Services or comply with legal obligations. You may request deletion of your data at any time by contacting us at [email protected].

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, no method of electronic storage is completely secure.

6. Your Rights

6.1 Access and Correction: You can access and update your personal information through your account settings.6.2 Data Portability: You may request a copy of your data in a commonly used electronic format.6.3 Right to Erasure: You can request that we delete your personal information, subject to certain legal or contractual obligations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track website performance, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns, please contact us at:Email: [email protected]